Contact
Two channels, both read by the people who build the platform. There is no ticket queue and no first-line script to get past.
support@truetick.gg is best for anything touching your account: billing, refunds, a payment that looks wrong, or a request to delete your data. Write from your account address if you can, so we can find you without a round trip.
Discord
Our Discord server is the fastest place for “is this normal?” questions, such as lag you cannot explain, a plugin that will not load or a modpack that crashes on boot. Server owners help each other there too, and it is where we post when something on the platform is broken.
Before you write, these answer most things faster
- Live platform status: if TPS or capacity looks wrong across the board, it will show there first.
- Guides: setup, server networks, and the config we ship on every new server.
- Pricing and the cost calculator: for “why is my bill this?”, the calculator usually answers it in a few seconds.
- Refund policy: unspent wallet credit is refundable, and the page explains how.
What we will not tell you here
We don't give a reply time. We have not measured it well enough to promise a number, and we do not print response times we cannot back. There is no support SLA. If that matters for what you are running, it is a fair reason to pick a bigger host.
TrueTick is operated by a sole proprietor (ФОП) registered in Ukraine; see the terms and about page.