Refund Policy

TrueTick is prepaid: you top up a wallet, your servers draw it down. That makes refunds simple — credit you paid for and haven't spent is refundable; usage you've already consumed is not; and credit that reached your wallet without a payment was never a purchase to refund.

1. Unused credit

Ask within 14 days of a top-up and we'll refund it in full if none of it was spent, or the unspent remainder if some was. After 14 days, unused credit is still refundable on request when you close your account — we keep your money for hosting, not for breakage.

This section is about credit you paid for. Credit that reached your wallet without a payment — a signup bonus, a redeemed promo code, or an approved Earn program contribution, for example — was never purchased, so there is nothing to refund it against: it is not withdrawable and does not convert into a refund, only into hosting usage on this platform. If your wallet mixes both kinds, a refund is capped at what you actually paid us — never more.

2. Consumed usage

Time your servers actually ran (metered gigabyte-hours or flat daily charges) is not refundable — the hardware was reserved for you and nobody else, that's the no-overselling deal.

3. How to request

Email support@truetick.gg from your account address (or ping us on Discord) with the top-up you want refunded. Refunds are processed by Paddle, our merchant of record, back to the original payment method — typically within 3–10 business days depending on your bank.

4. The fine print

• Statutory consumer rights (EU/UK and elsewhere) are not limited by this policy.
• Accounts terminated for fraud or illegal use (see the terms) may have refunds withheld where the law allows.
• Chargebacks filed instead of a refund request may lead to account suspension while we sort it out — please just ask first.